topic Re: Roaming issue in USA in Roaming

Roaming issue in USA

richardhynd — Mon, 14 Oct 2024 07:13:56 GMT

Hi, I’m having the exact same issue but am currently roaming in the USA.

Can receive and send texts but no calls will go through.

Worked before I switched eSIM to new iPhone 16.

Community - help!!!

Re: Roaming issue in USA

Christopher_G — Mon, 14 Oct 2024 07:23:18 GMT

Hi @richardhynd

Have you tried manually connecting to a couple of different US networks?

Did you swap the SIM while you were abroad, or before you went?

Chris

Re: Roaming issue in USA

richardhynd — Mon, 14 Oct 2024 15:06:24 GMT

Hi Chris.

Thank you for responding.

I found that if I go outside and managed to get four bars, I can make a phone call!

I still cannot send text messages or reply to EE messages either
When it comes to changing the network selection from automatic, that just spins and doesn’t give options.

Thank again for any help you can provide.

Richard

Re: Roaming issue in USA

Christopher_G — Mon, 14 Oct 2024 15:25:29 GMT

OK, thanks @richardhynd

Since you're able to make a call, the SIM must be set up for international roaming. Could you try restarting the phone please? You should see a list of available networks when you turn automatic network selection off.

Chris

Re: Roaming issue in USA

richardhynd — Tue, 15 Oct 2024 14:59:24 GMT

Hi Chris.

Great news, changing the carrier gave me a better signal, and I am now able to make calls and more places.

The only thing I still can’t do is reply to text messages for instance sending a message to EE about my bill, etc.

Any ideas?

Richard.

Re: Roaming issue in USA

Christopher_G — Tue, 15 Oct 2024 15:12:00 GMT

That's great news, @richardhynd

What happens when you try to reply? What kind of phone are you using?

What happens when you try to send a text message to your own number?

Chris

Re: Roaming issue in USA

richardhynd — Tue, 15 Oct 2024 16:16:24 GMT

Hi!

I can send the text to myself via the iPhone. It seems to be using iMessage.

I jut changed the default eSIM for EE to my US number then back to the EE number eSIM and now it works for texting too !!!!

Yay !
Thanks so much for your help!

Richard.

Re: Roaming issue in USA

Peter_W — Tue, 15 Oct 2024 16:41:44 GMT

Hey again @richardhynd, I'm really glad to hear that this managed to get things sorted with your texts too.

Thanks for taking the time to come back and share this as well 😊

I hope you enjoy the rest of your trip,

Peter