topic Re: I cannot make a phone call I am in Turkey in Roaming

I cannot make a phone call I am in Turkey

Durkin1990 — Sun, 27 Apr 2025 18:37:25 GMT

Hi, I am Ee customer and I cannot make a phone call I am in Turkey

Re: I cannot make a phone call I am in Turkey

bristolian — Sun, 27 Apr 2025 18:27:45 GMT

More questions than answers I'm afraid! Does your phone show a connection to a local Turkish network? Have you been able to make calls in Turkey on this trip previously? Can you send or receive texts? Can you use mobile data?

Are you on PAYG or pay-monthly?

Re: I cannot make a phone call I am in Turkey

Durkin1990 — Sun, 27 Apr 2025 20:39:13 GMT

I cannot even call 150 WhatsApp is working but cannot call no one else

Re: I cannot make a phone call I am in Turkey

XRaySpeX — Sun, 27 Apr 2025 21:06:43 GMT

@Durkin1990 : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: I cannot make a phone call I am in Turkey

bristolian — Sun, 27 Apr 2025 21:05:43 GMT

Please respond to your original thread using the "reply" function rather than adding to another existing one started by someone else.

Are you using WhatsApp over mobile data or WiFi? Please see the questions already asked of you, in previous responses above.