topic Re: Using mobile in Europe in Roaming

Using mobile in Europe

Power345345 — Sun, 13 Oct 2024 15:40:13 GMT

Hello I'm now in Europe and my network doesn't work? How can I use it?

Re: Using mobile in Europe

XRaySpeX — Sun, 13 Oct 2024 15:43:54 GMT

@Power345345 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Using mobile in Europe

Power345345 — Tue, 15 Oct 2024 15:53:10 GMT

first time use and its payasyogo

also sim card place in phone out of uk first time, should I go back to UK to activate sim? Thanks

Re: Using mobile in Europe

bristolian — Tue, 15 Oct 2024 16:06:34 GMT

@Power345345 wrote:

first time use and its payasyogo

also sim card place in phone out of uk first time, should I go back to UK to activate sim? Thanks

All new PAYG SIMs need to be activated on EE's UK network before they will work abroad. If you haven't done so and are now abroad, the SIM will need to be used in the UK first.