topic Re: Data in the EU in Roaming

Data in the EU

Bookman — Sun, 13 Oct 2024 07:09:02 GMT

I’m currently in the E U. I have an account with EE but can find no way of purchasing 4G roaming. I’m probably missing something very basic but can someone help please?

Re: Data in the EU

Katie_B — Sun, 13 Oct 2024 07:33:16 GMT

Hi @Bookman.

Thanks for coming here.

Are you a pay as you go or pay monthly customer?

Katie

Re: Data in the EU

Bookman — Sun, 13 Oct 2024 07:35:02 GMT

I would pay monthly in the U.K.

Re: Data in the EU

Katie_B — Sun, 13 Oct 2024 07:36:45 GMT

Thanks for confirming @Bookman

Did you enable roaming on your account before leaving the UK?

This could be done by texting ROAMING to 150 or by giving us a call.

Katie

Re: Data in the EU

Bookman — Sun, 13 Oct 2024 12:09:52 GMT

No. Does that mean I can’t do it now?

Re: Data in the EU

Katie_B — Sun, 13 Oct 2024 12:21:04 GMT

Hi @Bookman.

Our customer care team can activate this, however, you would need to call.

Do you have access to Skype? Our customer care team can be called that way over WiFi if you do not have access to another phone.

Katie

Re: Data in the EU

bristolian — Sun, 13 Oct 2024 12:55:31 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK.

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.