topic Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass in Roaming

Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Wed, 23 Apr 2025 09:55:23 GMT

I want to just add it and be able to use my Internet in USA

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

Katie_B — Wed, 23 Apr 2025 10:38:36 GMT

Hi @TEMENORGE.

Thanks for coming here.

Are you currently abroad or in the UK?

Katie

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Wed, 23 Apr 2025 10:41:55 GMT

Currently abroad

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Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

Katie_B — Wed, 23 Apr 2025 10:43:10 GMT

Thanks for confirming @TEMENORGE.

Did you activate roaming before leaving the UK by texting ROAMING to 150?

When you landed in the United States did you receive a welcome text?

Speak soon,

Katie

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Wed, 23 Apr 2025 10:55:55 GMT

Yes I did
I was in US till 2nd April and just returned on 22nd and did text but
unfortunately my Inclusive Extra which allowed me to use the data I had
been using monthly before doesn't work. I was forced to pay 5 pounds for
just 24 hour

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Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

Katie_B — Wed, 23 Apr 2025 11:00:57 GMT

Hi @TEMENORGE.

Does the Roaming Pass show active within your EE account online?

Is your plan a Full Works plan?

Katie

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 05:38:07 GMT

Currently in USA

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 05:40:25 GMT

It showed active for EE and also I was able to use the Internet yesterday because I paid the £5 for 24 hours but I used to have it monthly as part of my plan . But it just disappeared in the 20 days I left and returned

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 07:44:45 GMT

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 07:48:54 GMT

Yes , full works plan

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 07:59:23 GMT

Yes I did activate

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

Peter_W — Thu, 24 Apr 2025 14:23:45 GMT

Hey @TEMENORGE, if you have signal and are able to do so, what happens if you try sending PICK to 150?

Peter

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 14:42:15 GMT

I did send PICK to 150 and followed it with ROAM , Next YES but at the end of that I got a message that read as such "Sorry we were unable to complete your request . Please try again later or if it continue to receive this message call us on 150"

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 14:42:55 GMT

I did send *PICK to 150* and followed it with *ROAM* , *Next YES* but at
the end of that I got a message that read as such *"Sorry we were unable to
complete your request . Please try again later or if it continue to receive
this message call us on 150"*

This has continued since 22nd unless I pay $5 for 24 hour internet

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Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

Peter_W — Thu, 24 Apr 2025 15:06:12 GMT

Thanks for giving that a try @TEMENORGE.

If you have access to the app, can you select Manage Add-ons > Inclusive Extras > Manage Inclusive Extra?
It should let you view and change this here.

If you still continue to struggle from there, you can reach out to our team from any network abroad on +44 7953 966 250, or you can also call from a service like Skype on +44 800 079 8586.

Peter

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 15:12:55 GMT

I removed CAP on my phone to $ 40 in order to enable me to call, but the
problem is anytime I call it just hang up by itself.

I have called both numbers so many times. I tried chatting with the team on
ee website, but they keep telling them they are not in a position to do
such thing except through this line

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Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 15:14:08 GMT

I removed CAP on my phone to $ 40 in order to enable me to call, but the problem is anytime I call it just hang up by itself.

I have called both numbers so many times. I tried chatting with the team on ee website, but they keep telling them they are not in a position to do such thing except through this line.

On the app I only see possibility to have 5 pounds for 24hours or to have 25 pounds for 1 week. There isn't anything monthly or as I use to have until the 2nd of April when I travelled back to UK

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

Matt_124 — Thu, 24 Apr 2025 15:17:24 GMT

It sounds like you're in the Roaming tool within the app, instead you need to go to:

Mobile Add-ons > View Inclusive Extras > Change Inclusive Extra

And this should allow you to switch to the ROW Roaming Pass which would cover Zone 1 usage, including the USA.

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 15:33:27 GMT

I just did and what I see is "unlimited minutes, unlimited texts and data allowance in EU" and * indicating that I can only change after 9 May

Re: Inclusive Extra Inclusive Extra ROAM ABROAD Pass

TEMENORGE — Thu, 24 Apr 2025 15:33:55 GMT

I just did and what I see is "unlimited minutes,unlimited texts and data
allowance in EU" and * indicating that I can only change after 9 May

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