topic Roaming not working in China in Roaming

Roaming not working in China

Dolly68mike — Tue, 22 Apr 2025 13:42:59 GMT

Hi there, i have paid for roaming but phone isnt working. Im in China on business and need signal and texts

Re: Roaming not working in China

Ali_A — Tue, 22 Apr 2025 14:46:34 GMT

Hi @Dolly68mike

Did you activate the Roaming access before leaving for China?
You can usually do this by texting ROAMING to 150 while in UK.

If both Access and bundle are active, the next steps would be to try a manual network search to see if you can connect to one of the networks.

Ali

Re: Roaming not working in China

XRaySpeX — Tue, 22 Apr 2025 15:02:15 GMT

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.