topic My roaming is free with contract but will not work whilst I’m away in Roaming

My roaming is free with contract but will not work whilst I’m away

Buckley77 — Sun, 20 Apr 2025 21:22:22 GMT

I have roaming all round included in my package

I have just arrived in the USA my phone will not work I have had to buy an extra day pass just to be able to use my Apple Pay and get my holiday details up for

150 are currently shut to call can someone help me asap

Re: My roaming is free with contract but will not work whilst I’m away

bristolian — Sun, 20 Apr 2025 21:49:29 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: My roaming is free with contract but will not work whilst I’m away

Alex_H — Mon, 21 Apr 2025 08:00:37 GMT

Hi @Buckley77,

Welcome to the EE Community

Do you know which plan it is you have? If you believe roaming in the USA should be included but has not been it sounds like you could have a plan which has roaming available as an inclusive extra but you may not have it selected currently.

If you login to the app select Manage, then Mobile Add-ons, do you have an Inclusive extras section here and if so do you have a roaming pass selected?

Alex