topic Re: Roaming abroad - urgent in Roaming

Roaming abroad - urgent

SS136 — Fri, 18 Apr 2025 08:12:05 GMT

My 12 year old is current away with her rugby team and cannot access her roaming pass. We previously used the £25 per month add on which we organised before we travelled. She had to initiate this herself once she received a text from EE but has been unable to do this even with help from supporting adults. She has ample data on the account so this should not be an issue. Worst of all, I cannot speak to anyone from EE to secure help.

Re: Roaming abroad - urgent

Chris_B — Fri, 18 Apr 2025 08:21:47 GMT

@SS136 Why can’t you speak with anyone at EE ? If you’re the account holder you most definitely can and as your daughter is only 12 she is definitely not the account holder as it’s a contract.

Have you read THIS the roaming passes changed last year. Is there a spend cap on the line ?

Re: Roaming abroad - urgent

bristolian — Fri, 18 Apr 2025 08:28:20 GMT

In what way is your 12 year old unable to "access her roaming pass"? What's the actual problem she has?