topic Re: Crazy new roaming charges in Roaming

Crazy new roaming charges

Starsky3651 — Tue, 15 Apr 2025 17:09:26 GMT

Hi,

I travel extensively around the world for work, particularly EU and USA. Everything was great with my inclusive add on as the roaming pass but now it seems I need either the EU pass or the Zone 1 and I can’t switch them on and off as needed only every 30 days which is no good to me as I could be in the states one week and Italy the next.

im wondering here if I get an O2 eSIM on a tariff that doesn’t charge roaming in the USA can I divert/forward all calls to the O2 eSIM to avoid roaming charges on incoming calls on my regular EE sim?

does anyone know if it’s possible to have EU AND Zone 1 at the same time?

Re: Crazy new roaming charges

ukms — Tue, 15 Apr 2025 18:47:13 GMT

Full Works plan gives you both. There are frequently offers on pricing and if you travel a lot it’s good value. Looks like it’s £36 pm which also includes Netflix or TNT Sports (if either of those interest you )

Re: Crazy new roaming charges

Matt_124 — Tue, 15 Apr 2025 22:03:28 GMT

I've just checked and I believe it is currently £48 for a Full Works SIM Only Plan.

£36 would be the pricing for an additional line as it gets a £12 multi-line discount.

But absolutely promotions come up from time to time that can make it significantly cheaper.

Re: Crazy new roaming charges

Starsky3651 — Wed, 16 Apr 2025 06:36:38 GMT

Wow it gets even sillier; I’m currently paying £73 for ‘All rounder’ with the inclusive extra on an iPhone 15pro. I guess it’s a case of calling them and trying to negotiate; no doubt they’ll want me to go onto a new 24 month contract to do it though. I’m in contract till December, at this stage it might be better to just pay the roaming until then and defect to O2. They really have messed it up, I wouldn’t have minded at all if they’d said your inclusive extra is now just EU and it’s an extra £10 month or whatever for zone 1

Re: Crazy new roaming charges

Leanne_T — Wed, 16 Apr 2025 11:56:54 GMT

Hi there @Starsky3651

Thanks for coming to the community.

If you text PICK to 150 or call us on 150, you should have the option to change the Inclusive Extra.

To discuss your options for changing the plan, please call us on 150 and the team will be happy to help.

Thanks 🙂

Leanne.

Re: Crazy new roaming charges

Starsky3651 — Wed, 16 Apr 2025 12:21:23 GMT

I’ve just been discussing this with CS.

This issue needs resolving.

It is currently not possible to have both EU and ROW roaming packages at the same time

txting to 150 (according to CS) ‘sometimes’ works and if it doesn’t I have to call.

so now I have to call EE several times a month - it’s nuts!!

Re: Crazy new roaming charges

Leanne_T — Wed, 16 Apr 2025 12:57:46 GMT

Hi there @Starsky3651

If you have any problems when texting PICK to 150, please call us and the team will get this looked into for you.

Did the guide look into changing the plan when you called?

Leanne.

Re: Crazy new roaming charges

Starsky3651 — Wed, 16 Apr 2025 13:16:43 GMT

@Leanne_T

Thanks no they didn’t look at changing the plan they just said you were working on resolving the situation or being able to have multiple roaming packages at the same time.

Re: Crazy new roaming charges

comeocome — Thu, 17 Apr 2025 22:24:25 GMT

Sorry that doesn't work. I tried it a few times already with trying to switch roaming geographies over text but it doesn't work. Please fix it

Re: Crazy new roaming charges

comeocome — Thu, 17 Apr 2025 22:25:38 GMT

An agent on phone told me that you can call them to switch geographies within a month. No need to wait each month. I am in your boat. Constantly travel between EU and US in the same month.

Re: Crazy new roaming charges

Leanne_T — Fri, 18 Apr 2025 07:37:10 GMT

Hi there @comeocome

Thanks for coming back to us.

Which plan do you have? Are you in the UK or abroad when sending the text?

Did you get a reply from the text?

Leanne 🙂

Re: Crazy new roaming charges

Starsky3651 — Fri, 18 Apr 2025 08:00:39 GMT

I’ll let @comeocome respond to you your question but as I’ve already said and CS have confirmed txting to 150 more than once per month does not consistently work. CS line to me was ‘Sometimes works’

so here we are you’ve left thousands of customers having call you multiple times a month

Re: Crazy new roaming charges

comeocome — Fri, 18 Apr 2025 08:53:14 GMT

This is what happens when I tried to do it in text. I agree with the @Starsky3651 - why can’t we do it ourselves either via text or the app? Then you don’t have that many people calling you all the time. That’s more costs for EE too.

Re: Crazy new roaming charges

_MrR_ — Fri, 18 Apr 2025 09:50:12 GMT

I suppose the only downside is if you need to change within the same billing month. I selected ROW1 as I was travelling with work. But then had a trip to France and Switzerland last weekend where I needed to pay the day rate as I can’t change my extra until the 23rd.

Still worked out for me as it was cheaper to take the hit on the France / Switzerland trip than it was to pay for my time in Qatar.

Re: Crazy new roaming charges

Starsky3651 — Fri, 18 Apr 2025 11:34:23 GMT

There we have it - oh just txt 150 and then you don’t even get to choose the current packages @comeocome that roam abroad pack is the one that isn’t available anymore.

This is a ridiculously poorly thought out change which has been half implemented and left thousands in the lurch

Re: Crazy new roaming charges

Starsky3651 — Sun, 14 Sep 2025 11:20:36 GMT

Just before I move to O2 does anyone know if this ridiculous situation has been resolved? Do I still have to call them every time I need to change it? Maybe there is a new tariff that includes roaming in EU and ROW that I can switch to? I’d prefer to stay with EE if I can but the roaming thing is unworkable for me as it is.

Re: Crazy new roaming charges

ukms — Sun, 14 Sep 2025 11:27:52 GMT

Have you looked at Full Works tariff ? Includes EU and Zone 1.

Re: Crazy new roaming charges

Michael_D — Sun, 14 Sep 2025 13:30:34 GMT

Hi @Starsky3651

@ukms is spot on. Our Full Works plans include roaming in both EU and Zone 1 countries without the need to change add-ons, so you could be in Europe one day and then off to the USA the next and you'd be covered for both.

If you are due to renew now, you can look at the options for a Full Works SIM, or a Full Works plan with a phone contract in the EE app or the website, or by giving our upgrades team a call.

If you are still in contract, give our customer service guides a call, and they can look at the options for changing to a Full Works plan for the rest of the contract.

Michael