topic Re: Roaming phone calls in Australia in Roaming

Roaming phone calls in Australia

jbmk159hl — Thu, 17 Apr 2025 14:58:36 GMT

I've been unable to get make or receive calls (but can receive text messages) on EE roaming since before Christmas in Australia - my wife on T-Mobile/EE also has the same issue, she was able to make occasional calls but that stopped too.

Spoken with EE say they have reset the international roaming - but it hasn't helped. Seems like there is an issue that no-one wants to deal with....

No idea where to go!

Re: Roaming phone calls in Australia

jbmk159hl — Thu, 17 Apr 2025 13:30:54 GMT

Re: Roaming phone calls in Australia

jbmk159hl — Thu, 17 Apr 2025 13:46:01 GMT

Re: Roaming phone calls in Australia

bristolian — Thu, 17 Apr 2025 14:58:45 GMT

Duplicate "me too" posts all moved into a new thread & combined together.

If... you've proven roaming is generally working (i.e. you have a local network connection and some network-based functions work), and you've ruled out a network-specific issue.... the next step is for a fault case to be raised by CS, into non-customer-facing tech/engineering staff.

You'll need to speak to CS, probably going through a couple of agents until you get one with access to raise INC fault cases. That INC will be the gateway for further investigations and potentially liaison with the local networks in question. It may take some persistence, so be prepared for a lengthy call and some patience. Good luck.

Re: Roaming phone calls in Australia

Katie_B — Thu, 17 Apr 2025 15:14:59 GMT

Hello @jbmk159hl.

Thanks for coming here.

How long have you been roaming in Australia for?

When trying to make or receive calls do you get an automated message asking you to press 5 to connect?

Speak soon,

Katie

Re: Roaming phone calls in Australia

jbmk159hl — Thu, 17 Apr 2025 21:42:06 GMT

Been here for many months - roaming was fine initially but calls stopped working before Christmas. As mentioned text messages receive fine.

When you try to make a call it seems to "try" for 60+ seconds then hang-up, no sounds, warnings/audio.

When I call my mobile number it just rings and rings at the caller end - but never delivers to the mobile (it has stopped going to voicemail too).

I found around 10 other threads with people of the same experience posted here in the last couple of months (but the mods removed this as "spam") - so this seems like a wider issue.

Re: Roaming phone calls in Australia

XRaySpeX — Fri, 18 Apr 2025 10:35:58 GMT

Are you on PAYG? If so, you needed to make a chargeable action within the last 6 months to prevent your SIM going into hibernation. Just receiving texts is not chargeable.

Re: Roaming phone calls in Australia

jbmk159hl — Sat, 19 Apr 2025 12:17:36 GMT

No, I'm on contract. My wife is on PAYG.

Re: Roaming phone calls in Australia

Ali_A — Sat, 19 Apr 2025 14:17:22 GMT

@jbmk159hl

When you both arrive to Australia?

Ali