topic Re: Increase my spend cap when abroad in Roaming

Increase my spend cap when abroad

escottl100 — Wed, 16 Apr 2025 13:48:41 GMT

I tried to set up data roaming before going abroad. But got a text to say do it when abroad. Now im abroad and cant do anything because i have reached my spend cap (im suppose to get a text to let me know when this happens).
I can seem to contact anyone at EE without increasing the spend cap, but cant increase the spend cap without data??

cant find a contact us or anything. Anybody have any suggestions please?

Re: Increase my spend cap when abroad

Katie_B — Wed, 16 Apr 2025 13:53:59 GMT

Hello @escottl100.

Thanks for coming here, I'd love to try help.

Did you activate roaming before leaving the UK this can be done by texting ROAMING to 150?

Once you arrive at your destination you should have received a welcome text with your pass options, it would be great to know if you received this?

You can also increase your spend cap within your EE account online.

Speak soon,

Katie

Re: Increase my spend cap when abroad

escottl100 — Wed, 16 Apr 2025 14:00:56 GMT

Hi Katie,
Thanks for this.
I did and I did receive the text. But the link to purchase data doesn’t not work.
I can’t seem to find anouther way of doing it.
Regards,Lee

Re: Increase my spend cap when abroad

Katie_B — Wed, 16 Apr 2025 14:04:00 GMT

Thanks so much for getting back to me @escottl100.

Are you connected to WiFi when clicking on the link?

To purchase a pass you will need to ensure you don't have a spend cap in place to restrict the purchase.

Katie

Re: Increase my spend cap when abroad

bristolian — Wed, 16 Apr 2025 14:43:12 GMT

@escottl100 wrote:

I tried to set up data roaming before going abroad.

Data roaming just means using mobile data when already roaming.

Thus enabling roaming on your account/SIM is far more important than just toggling "data roaming" on your phone.

Re: Increase my spend cap when abroad

escottl100 — Wed, 16 Apr 2025 14:45:06 GMT

Was using this forum speaking to Katie and then it just stop delivering my messages.

do I have to start over? Is it worth bothering or will this happen again?

Re: Increase my spend cap when abroad

escottl100 — Wed, 16 Apr 2025 14:57:06 GMT

Was using this forum speaking to Katie and then it just stop delivering my messages.

do I have to start over? Is it worth bothering or will this happen again?

Re: Increase my spend cap when abroad

Matt_124 — Wed, 16 Apr 2025 15:05:58 GMT

If you can access your EE App over a Wifi Connection, you should be able to go to to the Profile in the top right then Settings > Spend Cap and you can change it in there.

Re: Increase my spend cap when abroad

Christopher_G — Wed, 16 Apr 2025 16:06:42 GMT

Hi @escottl100

Your posts have been merged onto this original thread, and I can see @Matt_124 gave you some great advice.

I'm not sure why your posts weren't going through. Are you replying directly through the EE Community site or replying to email notifications?

Chris