topic EU signal and costumer service from abroad to UK so bad ,auful in Roaming

EU signal and costumer service from abroad to UK so bad ,auful

eirinageorgieva — Mon, 14 Apr 2025 19:02:15 GMT

I have had the same problem for months, and they haven't fixed anything. It's frustrating. The problem they don't fix is nothing terrible

No signal

Re: EU signal and costumer service from abroad to UK so bad ,auful

Northerner — Mon, 14 Apr 2025 19:05:05 GMT

Hi @eirinageorgieva

Which EU countries.
Are you on EE PAYG or pay monthly contract.
What device are you using.

Thanks

Re: EU signal and costumer service from abroad to UK so bad ,auful

XRaySpeX — Mon, 14 Apr 2025 21:18:21 GMT

@eirinageorgieva : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.