topic Re: I'm currently in the US and although I'm on an All Rounder plan with Inclusive e in Roaming

I'm currently in the US and although I'm on an All Rounder plan with Inclusive e

geofflittle040 — Thu, 03 Apr 2025 16:44:42 GMT

Re: I'm currently in the US and although I'm on an All Rounder plan with Inclusive e

bristolian — Thu, 03 Apr 2025 16:57:04 GMT

You've put a statement in the subject line of your post, but it's been cut short and you've not put any explanation in the actual message itself. But I'm going to assume you're abroad and your phone isn't working....

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: I'm currently in the US and although I'm on an All Rounder plan with Inclusive e

geofflittle040 — Thu, 03 Apr 2025 17:58:55 GMT

Thanks Bristolian

This is the full text.

I'm currently in the US and although I'm on an All Rounder plan with Inclusive extra which has been selected as ROW1 for roaming in Zone 1 countries. I'm unable to make or receive calls. I have data and can send and receive text messages, just not calls. I can't even call EE the customer service number or 150. Can you help please? Thanks. Geoff Little

Re: I'm currently in the US and although I'm on an All Rounder plan with Inclusive e

Michael_D — Fri, 04 Apr 2025 08:07:44 GMT

Hi @geofflittle040

Thanks for explaining what is happening.

Have you tried to manually connect to each of the available networks to see if the same happens on all of them?

What happens when you try to make a call?

Michael

Re: I'm currently in the US and although I'm on an All Rounder plan with Inclusive e

geofflittle040 — Tue, 08 Apr 2025 21:13:40 GMT

Hi Michael

Just seen your message, that's what I did and it sorted the problem.

EE customer service never came back to me so thanks to yourself and Bristolian for your help.

Re: I'm currently in the US and although I'm on an All Rounder plan with Inclusive e

Michael_D — Wed, 09 Apr 2025 07:51:42 GMT

Brilliant, thanks for coming back to me @geofflittle040.

I'm glad to hear it is sorted.

Take care and enjoy the rest of your time away.

Michael