topic Re: Help roaming still not working after 4 attempts in the USA with no data in Roaming

Help roaming still not working after 4 attempts in the USA with no data

Alibali223 — Sat, 05 Apr 2025 12:54:30 GMT

Can I talk to someone

Re: Help roaming still not working after 4 attempts in the USA with no data

Alibali223 — Sat, 05 Apr 2025 12:51:52 GMT

How do I get onto live chat

Re: Help roaming still not working after 4 attempts in the USA with no data

Alibali223 — Sat, 05 Apr 2025 12:52:14 GMT

How do I get onto live chat

Re: Help roaming still not working after 4 attempts in the USA with no data

Northerner — Sat, 05 Apr 2025 13:48:00 GMT

Hi @Alibali223

Download Skype and use WiFi and the number in my signature to contact EE.

Thanks

Re: Help roaming still not working after 4 attempts in the USA with no data

XRaySpeX — Sat, 05 Apr 2025 14:08:00 GMT

@Alibali223 : Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Help roaming still not working after 4 attempts in the USA with no data

Northerner — Sat, 05 Apr 2025 14:21:05 GMT

@Alibali223 wrote:

How do I get onto live chat

Connect to WiFi and use Help in the EE app.

Thanks