topic Re: Roaming data missing from contract in Roaming

Roaming data missing from contract

Lfirman15 — Wed, 02 Apr 2025 17:53:53 GMT

Why has data roaming dropped of when I haven't changed contracts?

Re: Roaming data missing from contract

bristolian — Wed, 02 Apr 2025 17:59:11 GMT

What makes you think data roaming has dropped off your contract?

An explanation of your symptoms may well help advise. Are you currently abroad and having problems using mobile data?

Re: Roaming data missing from contract

Lfirman15 — Wed, 02 Apr 2025 18:00:55 GMT

Its no longer included on my acvount

Sent from Outlook for Android<>

Re: Roaming data missing from contract

Matt_124 — Wed, 02 Apr 2025 18:05:13 GMT

Was this the Roam Abroad Pass as an Inclusive Extra?

If so, it has been removed as a result of changes published and implemented from the 4th of December, you can read more here: https://community.ee.co.uk/t5/Roaming/Roaming-refresh/m-p/1480939/highlight/true#M3367

The change took place in December and the old passes have been going through the process of being changed and removed since.

You will now have the choice to choose EU Roaming or Roaming Pass ROW (Covers Zone 1 countries) as an Inclusive Extra if you currently are on an All Rounder or Full Works plan taken before 29th August 2024.

Info can be found on here on the new Zone-based system: ee.co.uk/roamingrefresh

Re: Roaming data missing from contract

bristolian — Wed, 02 Apr 2025 18:14:18 GMT

@Lfirman15 wrote:
Its no longer included on my acvoun

Suspected as much. Unless you're specifically talking about a "Travel data pass", then the chances are the add-on you have/had, was not a "data roaming" add-on as a "roaming" add-on that covers voice calls, text messages & mobile data.

The reply from Matt_124 makes some very good points - further clarification from you on the specific bundle, may help.