topic Help - in USA - have bought data bundle through EE but cannot make calls or send in Roaming

Help - in USA - have bought data bundle through EE but cannot make calls or send

Paj11 — Tue, 01 Apr 2025 10:30:15 GMT

Re: Help - in USA - have bought data bundle through EE but cannot make calls or send

Schockwave — Tue, 01 Apr 2025 12:22:21 GMT

Hello @Paj11 ,

Welcome to the community,

I take it you are on contract with EE? If that is the case, did you enable roaming on your account?

If on pay as you go, that is automatically enabled.

Have you tried doing a manual search for a network?

Buying a bundle does not enable roaming on contract you need that enabled on your account.

See ways of contacting EE customer service in my signature.

Re: Help - in USA - have bought data bundle through EE but cannot make calls or send

bristolian — Tue, 01 Apr 2025 13:43:04 GMT

Did you purchase that data bundle via a welcome text message when you first arrived abroad?

I ask because that's how roaming add-ons are normally selected now, and if you have received a text abroad, then you are already roaming. Thus, roaming not being enabled is not necessarily the issue.

Re: Help - in USA - have bought data bundle through EE but cannot make calls or send

Paj11 — Tue, 01 Apr 2025 13:53:55 GMT

Hi yes - I did I replied to the text - but now I cant send / receive texts.
I wasn't able to make calls either

Re: Help - in USA - have bought data bundle through EE but cannot make calls or send

Christopher_G — Tue, 01 Apr 2025 14:59:56 GMT

Hi @Paj11

Are your internet data services working OK? Do you have an active spend cap?

Chris