topic Re: Re: How to access live chat? in Roaming

Re: How to access live chat?

Shehzadali — Fri, 21 Mar 2025 18:34:41 GMT

Hello

Re: Re: How to access live chat?

Lesley_W — Sat, 22 Mar 2025 08:45:59 GMT

Hi @Shehzadali

Is there something we can help with?

Lesley

Re: Re: How to access live chat?

Shehzadali — Sat, 22 Mar 2025 16:50:55 GMT

Hello,
I cannot use my EE sim in roaming
Is there any live chat option to the customer service executive? I tried
many ways to get in touch with support team

Re: Re: How to access live chat?

Katie_B — Sun, 23 Mar 2025 08:10:50 GMT

Hello @Shehzadali.

Where abouts currently are you?

Did you receive a welcome text when you arrived?

Could you confirm if you are a pay as you go or pay monthly customer?

Speak soon,

Katie

Re: Re: How to access live chat?

Daydreamers77 — Sun, 23 Mar 2025 08:28:51 GMT

Om a aloud an upgrade yet

Re: Re: How to access live chat?

Katie_B — Sun, 23 Mar 2025 08:32:14 GMT

Hi @Daydreamers77.

You can check your upgrade eligibility by logging in to your EE account online or via the app.

There is also the option to text UP to 150.

Katie 🙂

Re: Re: How to access live chat?

Angelwings2 — Tue, 01 Apr 2025 07:27:07 GMT

I have numerous requests for the Bt equipment return which I have done how do I use chat to give post office information

Re: Re: How to access live chat?

Alex_H — Tue, 01 Apr 2025 09:32:40 GMT

HI @Angelwings2,

Welcome to the EE Community

Our chat support is available via the help section in the EE app, however they won't be able to help with broadband equipment return unfortunately.

If you have only recently returned the equipment it is normal for the account to not be updated straightaway, but if it has been awhile and you are still getting requests I would recommend reaching out to our team Contact Us About Broadband and Landline Billing and Account | EE

Alex

Re: Re: How to access live chat?

timpat — Sat, 05 Apr 2025 10:23:38 GMT

Hi am I in

Re: Re: How to access live chat?

timpat — Sat, 05 Apr 2025 10:24:22 GMT

Yes my box keeps going to sleep how can I stop it

Re: Re: How to access live chat?

timpat — Sat, 05 Apr 2025 10:26:22 GMT

Hi yes my box keep going to sleep how do I stop

Re: Re: How to access live chat?

Alex_H — Sat, 05 Apr 2025 12:45:54 GMT

Hi @timpat,

Welcome to the EE Community

What do you mean by the box going to sleep? If you do have to leave the chat box to check another screen you should be able to go back to the Help/message us section to resume the chat.

Alex