topic Re: Roaming pass in Roaming

Roaming pass

Aardvark5 — Sat, 29 Mar 2025 20:32:26 GMT

Hi, I’m in Australia for 3 months, I have the roaming pass activated, i have data and texts but can’t make phone calls not had this problem before not sure how to resolve it, any help would be appreciated

cheers

Re: Roaming pass

bristolian — Sat, 29 Mar 2025 21:20:59 GMT

Have you been able to make or receive calls in Australia, before now?

Try manually swapping between Australian networks, rule out an issue with the operator you're currently connected to.

Re: Roaming pass

Aardvark5 — Sat, 29 Mar 2025 21:30:04 GMT

I’ve tried all the networks and have got the same result, currently on automatic selection, my wife is having the same issue too

Re: Roaming pass

Schockwave — Sun, 30 Mar 2025 15:31:56 GMT

@Aardvark5 , did either of you receive the welcome message from EE?

Re: Roaming pass

Aardvark5 — Sun, 30 Mar 2025 22:53:54 GMT

Hi yes we did, tried customer service on 150 but won’t connect and we have no other phone

Re: Roaming pass

Alex_H — Mon, 31 Mar 2025 08:35:20 GMT

Hi @Aardvark5,

What is happening when you do try and call, is it a recorded message or something like that? Is it effecting every call, both incoming or outgoing or can you for example call Australian numbers but not back to the UK etc.

I know you mentioned 150, but did you call on the full number to call from outside the UK +44 (0)7953 966 150 ?

Alex

Re: Roaming pass

Aardvark5 — Mon, 31 Mar 2025 08:55:31 GMT

Hi, just managed to get through on the outside Uk number( first time it’s rung) got through to technical and they said they can fix it but computers are down at the minute going to call back in about an hour to try and sort it out, so fingers crossed 😁🤞

Re: Roaming pass

bristolian — Mon, 31 Mar 2025 09:08:22 GMT

If you received the welcome text message, then you have a network connection and are thus roaming.

An inability to make calls can be caused by either a spend cap, or more likely an international call bar being active.