topic Re: Vietnam in Roaming

Vietnam

djcrafty — Wed, 26 Mar 2025 11:29:24 GMT

Good morning, can any help. Spoke to ee last week and was told because of the tariff am on i could use my mobile in Vietnam as i do in the UK. But I’ve just spoken to ee again and just been told i can’t, can anyone help plus i’m glad ive just found out and not ended with a big bill.

Help

Re: Vietnam

XRaySpeX — Wed, 26 Mar 2025 11:58:05 GMT

@djcrafty : What plan are you on?

Re: Vietnam

djcrafty — Wed, 26 Mar 2025 12:02:20 GMT

EE one EE full works

Re: Vietnam

Matt_124 — Wed, 26 Mar 2025 12:07:51 GMT

Vietnam is within Roaming Zone 1 so should be able to be used with a Full Works plan taken on or after 29th August 2024 as this gives access to all Zone 1 Destinations.

Full list of the Zones are here: ee.co.uk/roamingrefresh

Re: Vietnam

djcrafty — Wed, 26 Mar 2025 12:11:48 GMT

Thank u, where do i go because i’m told two different stories, i have just been transferred over to a monthly plan a couple of weeks ago. So to me i’m on a new plan.

Re: Vietnam

djcrafty — Wed, 26 Mar 2025 12:19:53 GMT

Sorry, I’ve noticed that the USA is on the zone 1 plan and i’ve always been able to use my data and minutes in the US on my plan, very confused

Re: Vietnam

XRaySpeX — Wed, 26 Mar 2025 12:26:59 GMT

It used to be that with the Roam Abroad Pass you could roam in USA + 4 other non-EU countries only. Now with the Roaming Refresh introducing the ROW Zone 1 Pass & including it in Full Works plans you can roam in many more countries on top of USA.

Re: Vietnam

djcrafty — Wed, 26 Mar 2025 12:33:40 GMT

Thank u, is there any way i can call and get this sorted that i can use my phone for data and minutes, i believe with all the information given and with the first call to ee i should be able to

Thank u

Re: Vietnam

XRaySpeX — Wed, 26 Mar 2025 12:45:45 GMT

I thought this was sorted. You have a Full Works plan. The Full Works plan includes the ROW 1 Pass. The ROW 1 Pass covers Vietnam.

Re: Vietnam

djcrafty — Wed, 26 Mar 2025 12:48:00 GMT

Maybe another call is needed

👍🏻👍🏻👍🏻👍🏻👍🏻

Re: Vietnam

djcrafty — Wed, 26 Mar 2025 13:13:30 GMT

Hello Mat, could get this sorted via a phone call then, because it seems i can use my phone in Vietnam