topic Re: Has anyone had the free EU roaming activated? in Roaming

Has anyone had the free EU roaming activated?

Jonpmat — Thu, 20 Mar 2025 10:33:40 GMT

I received the text from 1111 yesterday about being a valued customer and offering free EU roaming, I responded to accept it yesterday but nothing is showing in my plan that it is has been activated.

Anyone had confirmation yet?

Re: Has anyone had the free EU roaming activated?

Leanne_T — Thu, 20 Mar 2025 13:13:12 GMT

Hi there @Jonpmat

Thanks for coming back to the community 🙂

If you log into your EE account and view your add-ons, do you have the add-on showing as active?

Speak soon.

Leanne.

Re: Has anyone had the free EU roaming activated?

Jonpmat — Thu, 20 Mar 2025 13:15:32 GMT

No, not showing.

Re: Has anyone had the free EU roaming activated?

Leanne_T — Thu, 20 Mar 2025 13:23:53 GMT

Thanks for checking and for the quick reply @Jonpmat

Can you text BALANCE to 150, does this show in the reply?

If not and you want to make sure this is all set up for you, please give us a call on 150 and the team will check this for you 🙂

Leanne.

Re: Has anyone had the free EU roaming activated?

Jonpmat — Thu, 20 Mar 2025 14:06:26 GMT

Hi Leanne. No, still doesn’t show. Thanks for your help. I will call 150

Re: Has anyone had the free EU roaming activated?

Jonpmat — Thu, 20 Mar 2025 14:23:29 GMT

I called 150 and they confirmed that it should be added to accounts on the 26th March.

Re: Has anyone had the free EU roaming activated?

Linzi_H — Thu, 20 Mar 2025 17:15:56 GMT

That's brilliant, thanks so much for letting us know @Jonpmat

Enjoy the rest of your day,
Linzi 😊