topic USA Roaming in Roaming

USA Roaming

Luke286 — Tue, 18 Mar 2025 12:51:56 GMT

Hi EE

I didn’t activate roaming before I got to the US. I have ad one that allow me to make international calls and access my mins, texts and data but it isn’t working.

I suspect this is because I didn’t activate roaming. How can I contact EE online? Or notify them in abroad by email. I do not have access to a phone to call we. I can only contact you from online. Please help.

kind regards

Luke

Re: USA Roaming

Matt_124 — Tue, 18 Mar 2025 12:56:34 GMT

You call EE on the freephone number +44 800 956 6000 using a free calling app such as Skype on a WiFi Connection.

EE do not use email to communicate as it is too slow to resolve issues.

Re: USA Roaming

bristolian — Tue, 18 Mar 2025 13:51:32 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.