Romina not working

MariaPau — Tue, 18 Mar 2025 09:59:00 GMT

Hello roaming is not working in Italy

Re: Romina not working

Katie_B — Tue, 18 Mar 2025 10:07:12 GMT

Hello @MariaPau.

I hope you're having a lush time in Italy.

Did you activate roaming before leaving the UK?

Are you connected to a local network?

Did you receive a welcome text when you arrived?

Katie

Re: Romina not working

bristolian — Tue, 18 Mar 2025 10:39:48 GMT

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

topic Romina not working in Roaming

Romina not working

Re: Romina not working

Re: Romina not working