topic Re: Roaming Add-on's confusion in Roaming

Roaming Add-on's confusion

KiloBravoV1 — Mon, 17 Mar 2025 19:04:49 GMT

I'm currently on a contract with EE thats ended (been on it over 2.5 yrs) and I'm looking at switching to a different plan. I currently have 3 added bonus' and one of them is Roam Abroad Pass but I can't find what actual countries that includes, it only states 47 EU + USA, Australia and more.

The plan I'm looking at switching to is the Unlimited Full Works iPhone and it states EU and Further.. whats that include? I was just looking at my Add-on also as I have never changed them, whats the new Roaming Pass ROW? and whats thats include. I can't find any information on this besides page about a different zones. Are these roaming add-ons one of these zones? Hope someone can clear this up for me.

Thanks in advance.

Re: Roaming Add-on's confusion

XRaySpeX — Mon, 17 Mar 2025 19:20:45 GMT

The Roam Abroad Pass covers the EU, USA, Canada, Mexico, NZ & Oz.
The Full Works Plan includes the same countries as the Roam Abroad Pass.
The ROW 1 Pass covers more countries than the Roam Abroad Pass but is not included in any plan. You have to buy it when you get to the countries concerned. For a fuller description of the current Roaming Passes see Roaming Refresh

Re: Roaming Add-on's confusion

KiloBravoV1 — Mon, 17 Mar 2025 19:25:11 GMT

Thank for this, so I'm actually better changing my current Roam Abroad Pass to the ROW1 pass as I get more? So if I was to switch to the new plan, I'd loose that and go back to the current one I'm on now but have to pay £25 per week if I go to any of the countries in ROW1 as they're not included?

Re: Roaming Add-on's confusion

XRaySpeX — Mon, 17 Mar 2025 19:37:38 GMT

You don't just add the ROW1 Pass to your plan like you used to do with the Roam Abroad Pass. You only buy it when you visit its countries a day or a week at a time.

Re: Roaming Add-on's confusion

ukms — Mon, 17 Mar 2025 20:32:11 GMT

The advice you are giving seems to be a little out of date and is contrary to advice being given by EE guides when called and is contrary to customer experience that’s actually happening while roaming (check out the many recent posts on the roaming refresh thread). It seems that the app is the only part that is out of date.

Full works now includes ROW Zone 1 and this is confirmed by customers who are currently travelling, including me. I have literally just landed back in the UAE and I am roaming with no need to purchase an additional pass and have received the welcome text from EE telling me my roaming is included. I was told by EE CS that the app will be updated within 2-3 weeks but any Full Works customers roaming (in Z1) will not be charged. Hope that helps.

Re: Roaming Add-on's confusion

KiloBravoV1 — Mon, 17 Mar 2025 20:46:04 GMT

So just to confirm; if I was to take this plan out... the roaming would be the EU + ROW Zone 1? Thanks 🙂

Re: Roaming Add-on's confusion

XRaySpeX — Mon, 17 Mar 2025 21:04:10 GMT

"further" is undefined there.

Re: Roaming Add-on's confusion

KiloBravoV1 — Mon, 17 Mar 2025 21:14:02 GMT

Typical huh. There is so much conflicting information on here and their customer service chat too.

Re: Roaming Add-on's confusion

ukms — Mon, 17 Mar 2025 21:52:30 GMT

Have a read through the last few pages of this thread https://community.ee.co.uk/t5/Roaming/Roaming-refresh/td-p/1480939/page/24

It seems that the app and plan descriptions are yet to be updated but you will see from that thread that customers already on Full works plans are seeing billing changes, add on description changes and most importantly customers are roaming in Z1 without charge. I have been in UAE twice, as has my wife and also Montenegro, other customers have been elsewhere recently all with no issue.
This is the text I received a couple of hours ago ….

The only pass I have is the included pass with full works …. Inside the app it shows the roam further pass as covering rest of world. (See below.) … it used to name the roam further countries (USA, New Zealand etc )

Re: Roaming Add-on's confusion

KiloBravoV1 — Mon, 17 Mar 2025 22:02:58 GMT

Yeah I've been reading the thread, it's like EE can't come out and say it's X Y Z.

I spoke to their chat this evening and the guy told me it's EU + USA, Canada, Australia and NZ. So a lot of confusing and conflicting information. I don't want to change my plan and lose out as I currently get the Full Works + 3 extras I can change when I please, but the Unlimited Full Works iPhone is half the price for me (F+F discount). Hopefully soon more answers and customer conformations on here can confirms the Full Works plans now come with EU + Zone 1

Re: Roaming Add-on's confusion

Matt_124 — Mon, 17 Mar 2025 23:41:08 GMT

It appears the T&Cs have been updated (Page 3 under Roaming) as of the 5th March 2025 to reflect the change.

https://ee.co.uk/content/dam/help/terms-and-conditions/mobile/pay-monthly/phone-plans/ee-simo-plan-tcs-from-28-february-2025.pdf

"From 5th March 2025 roaming in EE's EU Zone and Rest of World Zone 1 is included in Full Works plans and allows you to access your standard plan allowances in in 47 European destinations (as above) and Albania, Algeria, Australia, Bangladesh, Bosnia and Herzegovina, Canada, China, Dominican Republic, Faroe Islands, Fiji, Indonesia, Israel, Kuwait, Malaysia, Mexico, Moldova, Montenegro, New Zealand, Oman, Peru, Puerto Rico, Qatar, Serbia, Seychelles, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, United States, Vietnam. Remember, data fair use policy outside UK of 50GB applies. See ee.co.uk/terms for countries and details. Allowances last until next bill or until used up, whichever comes first. Allowances don't roll over. Our stable links policy applies, as set out in the Plan Terms. Once you have used up the allowance, or hit your 50GB fair use amount, standard rates apply as set out in the Non-Standard Price Guide."

Re: Roaming Add-on's confusion

KiloBravoV1 — Tue, 18 Mar 2025 15:11:30 GMT

Thanks for this. I'll go a head and change my plan then Saving me £25 per month.

Re: Roaming Add-on's confusion

ukms — Sat, 22 Mar 2025 05:48:53 GMT

Just in confirmation…. I’ve had my bill for 2 x Full Works plans yesterday and my roaming (data, calls and text) in ROW 1 is all itemised on the bill but shown as included at zero cost.

Re: Roaming Add-on's confusion

KiloBravoV1 — Sat, 22 Mar 2025 12:52:06 GMT

thank you for confirming!