topic Re: Zone one add-on for All-Rounder Sim contract in Roaming

Zone one add-on for All-Rounder Sim contract

freddyk — Sat, 08 Mar 2025 15:29:10 GMT

I upgraded today to a 24m All Rounder Sim contract and I was told over the phone that the contract included one add-on that I could choose Zone one option was a Zone 1 add.on that would allow me to use my data and calls abroad in the USA. On the EE app this add-on does not appear. What can I do to get it?

Re: Zone one add-on for All-Rounder Sim contract

XRaySpeX — Sat, 08 Mar 2025 15:51:58 GMT

All Rounder plans do not include any inclusive roaming outside EU. It's the Full Works that does but not for the whole Zone 1 but only USA, Canada, Mexico, NZ & Oz.

Re: Zone one add-on for All-Rounder Sim contract

freddyk — Sat, 08 Mar 2025 16:07:32 GMT

It seems, therefore, that I was mis-sold a product over the phone. Is there any recourse, or should I just cancel the new contract?

Re: Zone one add-on for All-Rounder Sim contract

XRaySpeX — Sat, 08 Mar 2025 16:10:11 GMT

It would seem so! As you ordered by phone you have the statutory 14-day cooling-off period to cancel FoC.