topic Re: All calls blocked abroad in Roaming

All calls blocked abroad

Eeuser_ — Thu, 06 Mar 2025 14:59:24 GMT

All calls have been blocked while abroad. I can't even call 150.

I am on pay as you go and still have credit. How can unblock my number?

Thanks

Re: All calls blocked abroad

Schockwave — Thu, 06 Mar 2025 15:19:21 GMT

Hello @Eeuser_ ,

Welcome to the community,

As you are on pay as you go, roaming is enabled on your account. You need to have enough money to make calls, you also need to make sure that you have the international prefix before the number, if ringing the UK, it needs to be either +44 or 0044.

Have you tried a manual search for a network? Also rebooting your phone may help.

Re: All calls blocked abroad

Eeuser_ — Thu, 06 Mar 2025 15:23:02 GMT

Thanks for the reply.

Yes, i have tried all that.

I do get a recording saying that the provider (EE) has blocked calls

Re: All calls blocked abroad

Katie_B — Thu, 06 Mar 2025 15:32:20 GMT

Hi @Eeuser_.

Thanks for getting back to us.

What happens when you try to connect to another local network?

When was the last time you used your SIM for any chargeable activity?

Katie

Re: All calls blocked abroad

Eeuser_ — Thu, 06 Mar 2025 16:02:03 GMT

Hi,

I get the similar recordings on all the networks; that the provider's blocked calls.

It's probably been a couple of months since my last call or text, it's obviously more cost effective to use a local SIM while abroad. But needless to say I still need my UK number.

Re: All calls blocked abroad

Katie_B — Thu, 06 Mar 2025 16:06:32 GMT

It sounds like your SIM could be in hibernation @Eeuser_.

The only way to get this activated would be by speaking with our customer care team who have account access.

Do you have access to Skype or another phone?

Katie

Re: All calls blocked abroad

Eeuser_ — Thu, 06 Mar 2025 16:32:22 GMT

Thank you for your reply.

I could get skype, who should I contact?

Re: All calls blocked abroad

Katie_B — Thu, 06 Mar 2025 16:54:49 GMT

Hi @Eeuser_.

I'd recommend calling our 0800 number over Skype :).

Katie

Re: All calls blocked abroad

XRaySpeX — Thu, 06 Mar 2025 18:53:23 GMT

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: All calls blocked abroad

Eeuser_ — Thu, 06 Mar 2025 23:53:09 GMT

Thank you

Re: All calls blocked abroad

Michael_D — Fri, 07 Mar 2025 08:08:45 GMT

You're welcome @Eeuser_ . Please keep us posted with how it goes when you have spoken with the team.

Michael