topic Re: Service restricted in Roaming

Service restricted

KristapsZ — Mon, 03 Mar 2025 17:51:58 GMT

Hi,

I am travelling in America and it seems that I can't call or send text messages to either of the customer support numbers. Nor I can send text to 150 with anything.

Any idea what is going on?

Thanks

Re: Service restricted

Chris_B — Mon, 03 Mar 2025 18:14:57 GMT

@KristapsZ

If you need to talk to us while you’re away just call +44 7953 966 250.

This call is free to make whilst roaming in the EU, to make this call outside of the EU, you’ll be charged the standard roaming rate for where you are.

150 will not work because the roaming network doesn’t know where to send that message too. Ie there’s no area code for the UK which is 44

Just to check did you enable roaming on your account before you left the UK ? This is done by texting ROAMING to 150.

Re: Service restricted

michael23578925 — Mon, 03 Mar 2025 18:21:57 GMT

interesting - same problem here:

https://community.ee.co.uk/t5/Roaming/HELP-Roaming-not-working-properly/td-p/1512875

Re: Service restricted

bristolian — Tue, 04 Mar 2025 08:06:37 GMT

@Chris_B wrote:

150 will not work because the roaming network doesn’t know where to send that message too. Ie there’s no area code for the UK which is 44

For outgoing text messages whilst roaming, the above is not accurate. The phone is sending all messages via EE's UK SMSc by virtue of +44 7958 879879 being programmed into the SMS settings.