topic Re: I can't make any calls and texts in Netherlands in Roaming

I can't make any calls and texts in Netherlands

ymwan04 — Sat, 01 Mar 2025 17:13:43 GMT

Hello,

I'm in the Netherlands right now and I find that I can't make any calls and send text messages, even the 150 prompts once I make a call it says "You have no access to this number, pls call our customer service 1200." But I can't make any calls!
But I can surf the Internet normally, and I can also receive text messages sent to me by others. Please help me. The most important thing is that I can't make any calls, even 150.
Please help me!!

Re: I can't make any calls and texts in Netherlands

Northerner — Sat, 01 Mar 2025 18:17:42 GMT

Hi @ymwan04

Have you added the country code to your number.

Have you tried restarting your device.

Are you on EE PAYG or pay monthly contract.

Thanks

Re: I can't make any calls and texts in Netherlands

ymwan04 — Sat, 01 Mar 2025 18:57:04 GMT

Hi,

Yes I’ve added the country code, and I have restarted my device many times, I am on pay monthly contract.

Re: I can't make any calls and texts in Netherlands

bristolian — Sun, 02 Mar 2025 00:04:54 GMT

Your ability to use mobile data would seem to disprove a spend cap issue.

Have you tried manually cycling through each local network? Do the symptoms differ between each?

Re: I can't make any calls and texts in Netherlands

ymwan04 — Sun, 02 Mar 2025 00:49:23 GMT

Yes I tried it, no working. What annoy me is I can’t even call 150 to find out what happened, do I have any other ways to find a support agent?

Re: I can't make any calls and texts in Netherlands

Katie_B — Sun, 02 Mar 2025 08:14:44 GMT

Thanks for trying @ymwan04.

Are you aware of anyone else experiencing this?

Katie

Re: I can't make any calls and texts in Netherlands

ymwan04 — Sun, 02 Mar 2025 14:31:44 GMT

No thank you 😞

Re: I can't make any calls and texts in Netherlands

Alex_H — Mon, 03 Mar 2025 09:52:07 GMT

@ymwan04 150 wont work from abroad, but the recommended number to contact us on when abroad is +44 (0)7953 966 150 what happens when you dial this number, do you get the same recorded message?

If you do have an internet connection you should be able to download a VOIP service such as Skype to call us free from abroad on +44 800 079 8586 so one of our guides can check your account.

Alex

Re: I can't make any calls and texts in Netherlands

XRaySpeX — Mon, 03 Mar 2025 11:49:20 GMT

@Alex_H : I thought 150 works from EU but not outside.