topic Re: Roaming in New Zealand 2025 in Roaming

Roaming in New Zealand 2025

Baggieal — Fri, 28 Feb 2025 05:31:01 GMT

I am in New Zealand, travelling for 30 days. Before leaving the UK I changed my plan to include full roaming as the old roaming pass is no longer available. I arrive in New Zealand and immediately get an EE text inviting me to pay £5 per day or £25 per 7 days for a roaming pass. Advice welcome on what is going on and what to do. Cannot find anywhere on EE website on how to send a text to them.

Re: Roaming in New Zealand 2025

bristolian — Fri, 28 Feb 2025 07:59:43 GMT

Can you be more specific about which plan you are on, and what "full roaming" it is you have included?

There's no SMS-based CS as such, just the automated help system that can result in a callback being requested.

Re: Roaming in New Zealand 2025

Baggieal — Fri, 28 Feb 2025 21:04:35 GMT

EE One All Rounder with full roaming add on for my phone and my wife's phone (although the add on seems to have disappeared off her phone). Requesting a call back is a bit of an issue as we are 13 hours ahead of UK time!

Re: Roaming in New Zealand 2025

Peter_W — Sat, 01 Mar 2025 08:26:06 GMT

Hey there @Baggieal, welcome to the Community, and I hope you've been enjoying your time in New Zealand so far too 😊

Our current All Rounder plans include EU Roaming as standard, but the additional destination including New Zealand are a separate option; it's only Full Works that includes this as standard.

Some older version of All Rounder did allow this to be added as a swappable option, though.

When was it you moved over to this plan, and what can you see in the EE App if you go to 'View Mobile Add-ons' and select 'Inclusive Extras'.

Peter

Re: Roaming in New Zealand 2025

Baggieal — Tue, 18 Mar 2025 05:27:14 GMT

Hi, It was the 20th Feb (2025). Full Roaming shows in Active Add Ons for my phone but not for my wife's phone. Tried the support line but that was a joke. Automated response with text stating if abroad reply 'Abroad' which I tried but the text wouldn't send.. I gave up and made do with Internet access at cafés and hotels. Will switch provider for both phones when back in the UK.

Re: Roaming in New Zealand 2025

Michael_D — Tue, 18 Mar 2025 08:10:53 GMT

Are you able to send a screenshot of what you are looking at @Baggieal, blocking out any personal details or account numbers?

Full Roaming tends to be the ability to use the phone abroad rather than an add-on.

Michael

Re: Roaming in New Zealand 2025

Baggieal — Tue, 18 Mar 2025 08:23:05 GMT

Re: Roaming in New Zealand 2025

Michael_D — Tue, 18 Mar 2025 08:46:48 GMT

Thanks @Baggieal

That Full Roaming option is just the capability for the phone to connect to a roaming network anywhere in the world, rather than an add-on.

What do you currently have set up as your inclusive extra?

Michael

Re: Roaming in New Zealand 2025

Baggieal — Tue, 18 Mar 2025 09:40:18 GMT

Yep, that's exactly what I wanted...to be able to use the phone (including internet) any where in the world but particularly New Zealand (see title!). EE still want me to pay £5 per day or £25 per week according to the daily txt I receive but can't reply to.

My inclusive extra is Netflix access which I suggest is pretty irrelevant to what I was trying to achieve i.e use the phone in NZ as I would in the UK.

Re: Roaming in New Zealand 2025

Michael_D — Tue, 18 Mar 2025 10:05:20 GMT

It is not what you think it is @Baggieal. That is not anything that would let you use your minutes, texts or data, it is to let your SIM connect to a network. It would then be subject to our standard roaming rates in New Zealand. If you didn't have that in place, you'd have no network connection.

The All Rounder plan does not include roaming in New Zealand as standard, as @Peter_W mentioned, so if you wanted to have inclusive allowances, you would need the chargeable add-on.

Michael

Re: Roaming in New Zealand 2025

Baggieal — Tue, 18 Mar 2025 19:32:37 GMT

Marvellous! So 'Full Roaming' doesn't mean full roaming!! The advice I received from EE prior to coming to NZ was wrong, therefore, and changing the plan was pointless and a waste of money. Great stuff!

Re: Roaming in New Zealand 2025

Michael_D — Wed, 19 Mar 2025 08:16:41 GMT

The Full Roaming does allow you to use your phone in any country in the world where we have a roaming agreement, but is subject to standard roaming charges if you don't have an add-on or a plan with inclusive allowances. It does not contain any roaming allowances.

If you don't have any roaming product, the phone will not pick up signal from any roaming network, or you can get EU Roaming only, which will only work in EU countries, but again not include allowances.

If you believe you have been given incorrect information, you can speak to our customer service guides and raise a complaint with them, or you raise a complaint online.

Michael