topic Just got to the USA and my phone won't join any mobile network in Roaming

Just got to the USA and my phone won't join any mobile network

maka74 — Mon, 24 Feb 2025 19:20:23 GMT

Can't contact EE apart from via this forum, as there is no live chat etc, they aren't on whatsapp, and my EE app has updated and wants to log me in and send me a text to verify my mobile number !

So I'm stuck. Can anyone from EE help please?

I'm sure I've texted ROAMING multiple times and it's worked in 5-6 places in Europe late last year.

Re: Just got to the USA and my phone won't join any mobile network

XRaySpeX — Mon, 24 Feb 2025 19:24:23 GMT

You may v. well have had EU roaming enabled but not global roaming. Now you are outside EU you no longer have the ability to roam.

If you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Just got to the USA and my phone won't join any mobile network

maka74 — Mon, 24 Feb 2025 19:27:27 GMT

It appears I only have EU ROAMING ! I can't add it on on my account screen so how do I get USA ROAMING Added please?

Re: Just got to the USA and my phone won't join any mobile network

XRaySpeX — Mon, 24 Feb 2025 19:32:32 GMT

@maka74 : As I said, call CS over Skype.

Re: Just got to the USA and my phone won't join any mobile network

Leanne_T — Tue, 25 Feb 2025 08:32:36 GMT

Morning @maka74

Thanks for coming to the community.

If you give us a call from any other phone or Skype as @XRaySpeX has suggested the team will get full roaming set up for you.

Thanks 🙂

Leanne.