topic Re: Charges abroad in Roaming

Charges abroad

Ronnie661 — Sun, 23 Feb 2025 10:30:49 GMT

In September last year, we travelled to the U.S. I purchased the full roaming pass enabling me to use my phone abroad. I have full unlimited data and minute and call allowances whilst in the U.K. Please correct me if I'm wrong, but aren't I supposed to be able to use my plan allowances and not incurr any call costs while I was over there? I have been charged for a phone call back to the U.K and for a few calls I made to U.S. numbers.

Re: Charges abroad

XRaySpeX — Sun, 23 Feb 2025 11:02:05 GMT

@Ronnie661 : Yes, that was the case back in Sept. '24 when you bought the Roam Abroad Pass for £25 pm.

Re: Charges abroad

Ronnie661 — Sun, 23 Feb 2025 10:54:18 GMT

this was September 2024

Re: Charges abroad

XRaySpeX — Sun, 23 Feb 2025 11:02:24 GMT

Sorry, typo!

Re: Charges abroad

Ronnie661 — Sun, 23 Feb 2025 11:23:09 GMT

I have finally been able to make the EE chat understand what I am talking about. It seems that they may be refunding me the charges. How many more people have this problem and don't spot it?

Re: Charges abroad

Leanne_T — Sun, 23 Feb 2025 13:49:02 GMT

Hi @Ronnie661

Thanks for coming to the community.

I can see you have mentioned chatting to the team and hope this is now sorted for you.

If you would like to discuss the charges and get these looked into in more detail, please give us a call on 150 and the team will be happy to help.

Leanne.