topic Re: No roaming text for USA in Roaming

No roaming text for USA

Jojojo123 — Wed, 19 Feb 2025 02:51:47 GMT

I have roaming enabled as I use it all the time in Europe.

I sent the roaming text to 150 before I left

I received a text saying u get 500mb of data a day for £6.74.

I tried sending the roaming text again but it was not sent

I just want to sign up for the 7 day/£25 deal. Any suggestions?

Re: No roaming text for USA

XRaySpeX — Wed, 19 Feb 2025 07:30:36 GMT

From the fact that you've been offered 500MB data for £6.74 in USA you must be on PAYG. It's not an option for contract. So you can't buy the 7-day Zone 1 pass for £25 as it's only for contracts.

Re: No roaming text for USA

Jojojo123 — Wed, 19 Feb 2025 08:48:28 GMT

No I pay £26 per month on my current contract and have had a monthly contract for well over 10 years As seen below

Re: No roaming text for USA

Katie_B — Wed, 19 Feb 2025 09:13:32 GMT

Hi @Jojojo123.

When you arrived in the States did you receive a welcome text?

Speak soon,

Katie

Re: No roaming text for USA

Jojojo123 — Wed, 19 Feb 2025 09:20:29 GMT

I received this text

Re: No roaming text for USA

Katie_B — Wed, 19 Feb 2025 09:23:14 GMT

Thanks for confirming @Jojojo123.

Does the pass show when you click on the link provided?

Katie

Re: No roaming text for USA

Jojojo123 — Wed, 19 Feb 2025 09:31:43 GMT

I see this

Re: No roaming text for USA

Katie_B — Wed, 19 Feb 2025 09:36:07 GMT

To add the new Travel Pass you will need remove the old Travel Data Pass @Jojojo123.

Are you able to try remove this add-on within your EE app?

Katie

Re: No roaming text for USA

XRaySpeX — Wed, 19 Feb 2025 09:42:31 GMT

I didn't think the Travel Data Pass was still available with the new Roaming Refresh. It's not shown on the Roaming Charges page, https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/usa. Nor is it shown in the Pay Monthly Price Guide

Re: No roaming text for USA

Jojojo123 — Wed, 19 Feb 2025 10:16:31 GMT

I removed it but no change but it is difficult to verify as I have no data

Re: No roaming text for USA

Leanne_T — Wed, 19 Feb 2025 10:44:18 GMT

Hi @Jojojo123

If you're unable to add the Roaming Pass after removing the Travel Data Pass, please get in touch with our technical support guides.

You can call from any other phone or VoIP service such as app on the contact numbers showing on the Contact Us page.

Thanks 🙂

Leanne.