Roaming text not recieved in USA

J_sparrow22 — Tue, 18 Feb 2025 20:56:55 GMT

Support on USA roaming.

I didn't receive any text when I entered the USA so havnt been been able to set roaming up.

I've been on 5G but have no idea what costs I'm incurring. I thought I had set up roaming a few days ago but when on the bot messaging it said I hadn't.

Concerned I have no idea what service I have what I am paying for. I have had nothing from EE confirming anything or any additional charges.

What doesn't help is they don't have a whatsapp service so I have no means of getting in touch with them since my phone won't send/recieve text and can't make or recieve calls. 😡😡😡

Re: Roaming text not recieved in USA

bristolian — Tue, 18 Feb 2025 21:07:05 GMT

@J_sparrow22 wrote:

I didn't receive any text when I entered the USA

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. What exactly do you mean by "I've been on 5G "?

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

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Roaming text not recieved in USA

Re: Roaming text not recieved in USA