topic Data roaming abroad not working in Roaming

Data roaming abroad not working

Maggs99 — Mon, 17 Feb 2025 09:27:17 GMT

Hey! I pay for the roam abroad pass - I’m currently in New Zealand and was using my pass absolutely fine for the first 30 days of my trip then the last few days I can’t seem to get any connection. I have turned my phone on and off, I have turned on and off the sim, I have tried changing locations. I work online and rely on this which is why I pay for unlimited data and the roam abroad pass. Can anyone help?

Re: Data roaming abroad not working

Katie_B — Mon, 17 Feb 2025 09:45:36 GMT

Hi @Maggs99.

Thanks for coming here.

Did you purchase your pass when you arrived in New Zealand or is this an Inclusive Extra on your account?

Speak soon,

Katie

Re: Data roaming abroad not working

bristolian — Mon, 17 Feb 2025 10:12:10 GMT

Do you have any problems with voice or text? Are the symptoms identical across each Kiwi network?