topic Re: Can't call from Switzerland in Roaming

Can't call from Switzerland

445Forest — Sat, 15 Feb 2025 09:56:17 GMT

Yes, we have the same problem. Currently roaming on Swisscom. We get the number unobtainable noise and a message in German saying that 'this number cannot receive calls'. We have it on 2 different EE sims. Both have always worked in the past.

[Mod edit - added subject title as it was removed]

Re: Can't call from Switzerland

Leanne_T — Fri, 14 Feb 2025 16:28:19 GMT

Hi there @445Forest

Thanks for coming here and letting us know.

Do you get the same message making and receiving calls? Can you send texts?

Have you tried to manually select a different network to see if the same happens?

Speak to you soon 🙂

Leanne.

Re: Can't call from Switzerland

Michael_D — Sat, 15 Feb 2025 08:40:06 GMT

Thanks @445Forest

Can you try to make the calls using 0044 instead of +44.

Also, if you are using an iPhone, can you try to turn off Dial Assist by going to Settings then Phone, then turn Dial Assist off?

Let me know how that goes.

Michael

Re: Can't call from Switzerland

bristolian — Sat, 15 Feb 2025 10:37:37 GMT

+44 is an international standard, manually changing networks to rule out a local issue would be the first test.