topic Re: Roaming USA :- text confirmation but add-on not visible in app in Roaming

Roaming USA :- text confirmation but add-on not visible in app

Profile closed — Thu, 06 Feb 2025 21:34:33 GMT

Hello

I am in the USA and followed the instructions to enable roaming with the new £25 7-day pass on my phone (Pixel 7).

I received the text confirmation message and it was working fine initially.

For the past 24 hours, no data, R! in the mobile status icon. I am bit disappointed at the moment, I have to get around a huge city with no data.

I've tried power cycling my phone and toggling flight mode to no avail.

Curiously, the EE app does not show the 7 day roaming pass (?). I am wondering if something has gone wrong here and the spend cap has been reached. I can't see any indication of that being the case in the app UI, but it wouldn't surprise me if the app didn't share this info anyway.

I tried calling EE a little while ago and everyone has gone home.

Any ideas if this is working-as-intended?

Thanks

Re: Roaming USA :- text confirmation but add-on not visible in app

Profile closed — Thu, 06 Feb 2025 23:55:06 GMT

I've increased the spend cap from £20 to £30, making sure to keep the "Yes, I will be using the device abroad" setting. No change. I've sat waiting for 45minutes for a response from EE support chat, only for it to glide past the 10:30pm cut-off. Support chat gave an estimate of a 5-minute wait...🙄

Just tried to bump it again to £50, but there's a response saying "This service isn't working right now". 😥

Now looking for a travel SIM, but they are seemingly not as easily available over here.

Re: Roaming USA :- text confirmation but add-on not visible in app

Profile closed — Fri, 07 Feb 2025 02:14:46 GMT

Problem solved by a trip to a T-Mobile store. $40 for the SIM and another $32 for one-time connection and misc. It works fine, just daft services, like EE, that use SMS for login will be broken and any messages from the airline. T-mobile was the network that the EE sim was automatically connecting to, so paying twice here to use the same network.

Not great, but at least I don't have to deal with trying to call EE from here for the remainder of the trip. I can't see even calling to discuss the £25 charge for a service that dried up after a day...life is too short.