https://community.ee.co.uk/t5/Roaming/Need-help-from-abroad/m-p/1504149#M4040 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.<BR /><BR />If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.</P> Thu, 06 Feb 2025 09:30:02 GMT bristolian 2025-02-06T09:30:02Z https://community.ee.co.uk/t5/Roaming/Need-help-from-abroad/m-p/1504134#M4039 <P>I notified EE I was overseas and needed to purchase an add on to call overseas- after I was told I was successful and the call ended- I was unable to contact anyone overseas via phone call or text, so I phoned again, I was told an add on was active on my account.. and that was how I was able to call them on 150. But my add-on ONLY worked to phone EE, Noone else! When my bill came through, I could not pay it because I could not use my phone.&nbsp; I tried online- but was told I would need to make a call to pay it- Which I could not do. People back home told me my phone line had been disconnected. So, here I am overseas, with no phone and to top it off- I had requested to split the two numbers on my bill as one phone is my 18yr old daughters- they told me it could only be done if we were on the phone together- But I can't call out with the add on I purchased, so how was a 3-way call feasible- So, I am now stuck with this ever-rising debt- My daughter won't help with her half and I have not used anything on my phone except WiFi since November 2024!!&nbsp;</P><P>No chat box on the website to speak to an advisor, I am totally cut off from everywhere.</P> Thu, 06 Feb 2025 09:00:40 GMT https://community.ee.co.uk/t5/Roaming/Need-help-from-abroad/m-p/1504134#M4039 Kelmich 2025-02-06T09:00:40Z https://community.ee.co.uk/t5/Roaming/Need-help-from-abroad/m-p/1504149#M4040 <P>Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts &amp; mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.<BR /><BR />Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.<BR /><BR />If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?<BR /><BR />If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.</P> Thu, 06 Feb 2025 09:30:02 GMT https://community.ee.co.uk/t5/Roaming/Need-help-from-abroad/m-p/1504149#M4040 bristolian 2025-02-06T09:30:02Z