topic Sim card abroad in Roaming

Sim card abroad

IjeomaElliott1 — Wed, 05 Feb 2025 15:41:02 GMT

Hello

I live abroad but have an ee sim as UK is my home country. But I am unable to receive calls, receive OTP no. Text. Please can you check why this is the case from your end

Re: Sim card abroad

IjeomaElliott1 — Wed, 05 Feb 2025 15:44:34 GMT

I have a dual sim card phone. One is EE and the other is MTN South africa. I need to be able to us my EE sim as I receive calls and OTP text from the UK. How can this be fixed? How can I turn on my EE phone sim whilst I am here in South Africa?

Re: Sim card abroad

IjeomaElliott1 — Wed, 05 Feb 2025 15:47:53 GMT

Hello

I live abroad but have an ee sim as UK is my home country. But I am unable to receive calls, receive OTP no. Text. Please can you check why this is the case from your end.

Re: Sim card abroad

XRaySpeX — Wed, 05 Feb 2025 16:44:58 GMT

@IjeomaElliott1 : Can you make calls & texts?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.