topic My bill is £200 + pounds because of roaming and i didnt order roaming. in Roaming

My bill is £200 + pounds because of roaming and i didnt order roaming.

dorothylee19588 — Tue, 04 Feb 2025 02:59:35 GMT

How do I get EE to realize I didn't order roaming and it got that total within a day, left on the 30th Dec 2024 for overseas and landed on the 31st Dec 2024, help

Re: My bill is £200 + pounds because of roaming and i didnt order roaming.

Linzi_H — Tue, 04 Feb 2025 08:18:17 GMT

Hi @dorothylee19588

Welcome to the Community.

I know it can come as quite a shock when your bill comes in much higher than what you're expecting it to be.

If you call our team directly, they'll be able to talk through the charges with you.

Linzi

Re: My bill is £200 + pounds because of roaming and i didnt order roaming.

bristolian — Tue, 04 Feb 2025 08:39:45 GMT

Raoming charges would only be incurred in one of two scenarios.

1: You have requested a billing add-on and thus that add-on is chargeable

2: You have used your phone abroad (thus have roamed) and incurred charges

CS, as suggested, have access to your specific indidividual account and can advise further.