topic Re: Billing in Roaming

Billing

DonaCord — Tue, 04 Feb 2025 16:07:59 GMT

Hi I’m living in Spain and changed my plan but I’ve received a text today saying g I’m going to be charged over £2 roaming charges

I won’t be using the English number u less I’m home connected to the WiFi is this correct

Re: Billing

Katie_B — Tue, 04 Feb 2025 18:23:44 GMT

Hi @DonaCord.

Thanks for coming here.

Are you a pay monthly customer?

Is your phone connecting to a local network?

Katie

Re: Billing

DonaCord — Tue, 04 Feb 2025 18:27:18 GMT

Yes we pay monthly connects to our WiFi roaming is off and £0 spend cap

D. Cordingley

Re: Billing

Katie_B — Tue, 04 Feb 2025 18:40:32 GMT

If you aren't connecting to a local network and have £0 spend cap then you won't be charged @DonaCord.

Having a Spend Cap will restrict daily charges.

Katie

Re: Billing

DonaCord — Tue, 04 Feb 2025 18:41:18 GMT

Ok thanks for your help

D. Cordingley

Re: Billing

bristolian — Wed, 05 Feb 2025 08:10:18 GMT

@Katie_B wrote:

If you aren't connecting to a local network and have £0 spend cap then you won't be charged @DonaCord.

Having a Spend Cap will restrict daily charges.

But.... if your phone received a text message, it must have either...

1: Been connected to a local network, or 2: Inadvertently using WiFi-calling

Receiving texts is free, and the £0 spend cap should prevent chargeable activity.