topic Re: EE SIM Issue in Pakistan – Unable to Make Calls/SMS, Balance Deducted as Adjustm in Roaming

EE SIM Issue in Pakistan – Unable to Make Calls/SMS, Balance Deducted as Adjustm

naumanjaffar — Tue, 04 Feb 2025 12:47:35 GMT

Hello everyone,

I’ve been using my EE SIM in Pakistan for almost 2 years now, and it has been working fine until recently. A few days ago, I received a text from EE stating that I need to make a chargeable call or send an SMS to keep my SIM active. However, when I tried to make a call or send an SMS, neither went through. Despite this, EE deducted my entire balance as an "adjustment" and sent me a message saying my SIM will be deactivated in 3 months if I don’t use it.

Today, I topped up £20 again, hoping to resolve the issue, but I’m still unable to make calls or send SMS. The only functionality I have is receiving texts. Has anyone else faced this issue? Could this be related to roaming restrictions, network settings, or an issue with EE’s system?

I’d appreciate any advice on how to resolve this. I don’t want to lose my number, and I need to be able to make calls and send SMS.

Thank you in advance for your help!

Re: EE SIM Issue in Pakistan – Unable to Make Calls/SMS, Balance Deducted as Adjustm

Schockwave — Tue, 04 Feb 2025 13:19:39 GMT

Hello @naumanjaffar ,

Welcome to the community,

Topping up will not help, take a look here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: EE SIM Issue in Pakistan – Unable to Make Calls/SMS, Balance Deducted as Adjustm

hasanshabbir — Thu, 27 Mar 2025 04:42:14 GMT

I am having similar issue, can somebody please suggest a solution?

Re: EE SIM Issue in Pakistan – Unable to Make Calls/SMS, Balance Deducted as Adjustm

bristolian — Thu, 27 Mar 2025 08:26:07 GMT

@hasanshabbir wrote:

I am having similar issue, can somebody please suggest a solution?

The solution to the same issue, is in the post above yours.