topic can’t call out from my phone.. i can receive calls but can’t call out only wifi. in Roaming

can’t call out from my phone.. i can receive calls but can’t call out only wifi.

davevena — Mon, 03 Feb 2025 15:42:13 GMT

i’m in indonesia Bali but can call out . i’ve gut worldwide roaming but still can’t call out ??

Re: can’t call out from my phone.. i can receive calls but can’t call out only wifi.

Northerner — Mon, 03 Feb 2025 17:40:52 GMT

Hi @davevena

Did you activate roaming on your account or just buy the add-ons.

You may need to use Skype over wifi and the number in my signature to contact EE (UK office hours).

Thanks

Re: can’t call out from my phone.. i can receive calls but can’t call out only wifi.

bristolian — Mon, 03 Feb 2025 18:05:37 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. What is your basis for saying "I've gut worldwide roaming"?

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: can’t call out from my phone.. i can receive calls but can’t call out only wifi.

davevena — Tue, 04 Feb 2025 01:30:28 GMT

Yes roaming is on plus i have world wide sim contract..
Davevena