topic Re: Re: Roaming refresh in Roaming

Re: Roaming refresh

Paula0367 — Fri, 20 Dec 2024 23:29:45 GMT

My son landed in Egypt 2 days ago, he opted for the 7 day pass, it has stopped working, and he got a message saying 'we have been unable to complete your request ' please try later. He has been unable to connect since, he has called and txt me, in the UK and hasn't been charged, but is unable to access Internet..... any clues ?

Re: Re: Roaming refresh

Leanne_T — Sat, 21 Dec 2024 08:47:56 GMT

Hi @Paula0367

Thanks for coming to the community and letting us know your son is unable to use data in Egypt.

Has your son tried changing to another network in his device settings to see if data works?

Does the Roaming pass show as active in the EE app?

Speak to you soon 🙂

Leanne.

Re: Re: Roaming refresh

Adam78m — Sun, 02 Feb 2025 12:33:56 GMT