topic Re: Can not find live chat under help section in Roaming

Can not find live chat under help section

Wwwza — Wed, 08 Jan 2025 16:09:23 GMT

I am currently abroad in other country and did not Text ‘ ROAMING’ to 150 when I was in the UK. Would like to ask what can I do now to active the service so that I can text and call from abroad? Cannot find the live chat/online chat button in the APP under the help page, can only find ‘call us’, but however I am not able to do this

Re: Can not find live chat under help section

Katie_B — Wed, 08 Jan 2025 16:36:57 GMT

Hi @Wwwza.

Thanks for coming here.

Our customer care team will need to activate this on your account.

Do you have access to a web-calling app such as Skype?

Katie

Re: Can not find live chat under help section

XRaySpeX — Wed, 08 Jan 2025 16:47:27 GMT

@Wwwza : As you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Can not find live chat under help section

TheBigTea — Wed, 08 Jan 2025 17:58:05 GMT

I have a similar issue in USA on a full iPhone plan

suddenly no signal , no texts and no calls so I can’t call you

all I get is SOS

wgat can I do ?

Re: Can not find live chat under help section

XRaySpeX — Wed, 08 Jan 2025 18:17:43 GMT

@TheBigTea : Just read post above yours.

Re: Can not find live chat under help section

Leanne_T — Wed, 08 Jan 2025 18:33:59 GMT

Hi @TheBigTea

Thanks for coming to the community.

Have you had service since you have been in the USA? Or, have you just arrived and have no signal?

Have you tried connecting to a different network in your phone settings?

Leanne 🙂

Re: Can not find live chat under help section

Wwwza — Tue, 21 Jan 2025 13:59:48 GMT

Hello Katie, thanks for your reply, yes I am able to access the web-calling like Skype, how can I do this?

Re: Can not find live chat under help section

Leanne_T — Tue, 21 Jan 2025 14:44:10 GMT

Hi @Wwwza

Thanks for coming back to us.

You should be able to contact us on 0800 956 6000 using a VoIP such as Skype.

Full contact details can be found on our Contact Us page.

Thanks 🙂

Leanne.

Re: Can not find live chat under help section

Wwwza — Sat, 01 Feb 2025 12:37:10 GMT

Hi Leanne,

When I search 0800 956 6000 on Skype, There are two name options that come up, Orange and Matthew Bell, is this correct? Who should I contact? Thanks！

BR,

Zhean

Re: Can not find live chat under help section

Peter_W — Sat, 01 Feb 2025 13:15:46 GMT

Hey there @Wwwza, when you call via Skype make sure to use the country code +44 instead of 0 at the start of the number.
Therefore that would look like +44800 956 6000 😊

Peter