topic Re: Why is the link to buy a data roaming pack broken? in Roaming

Why is the link to buy a data roaming pack broken?

Mroberts92 — Thu, 23 Jan 2025 15:24:42 GMT

I’m abroad and have been purchasing the 7 day data roaming pass for £25. I keep getting the texts including a link to buy another but the link takes me to a page that will not load. I’ve attempted searching for it separately on EE and those links are also broken. Can someone please help, need data ASAP

Re: Why is the link to buy a data roaming pack broken?

Katie_B — Thu, 23 Jan 2025 15:36:40 GMT

Hello @Mroberts92.

Are you seeing an error message when clicking on the link?

How long have you been abroad?

Speak soon,

Kaite

Re: Why is the link to buy a data roaming pack broken?

cuelight — Fri, 31 Jan 2025 21:57:28 GMT

Having this same issue. Currently in Australia, 7 day roaming pass expired so went to buy a new one. Page keeps saying I have no data but just recently purchased a 20GB rolling add on which shows as “waiting” in the my data section.

Desperately need access to WiFi as this is how my family can contact me and now stuck in my hotel attempting to sort this out and can’t speak to a person as the time difference is too much. So frustrating.

Re: Why is the link to buy a data roaming pack broken?

Peter_W — Sat, 01 Feb 2025 08:13:07 GMT

Good morning @cuelight 😊

Welcome to the EE Community, and thanks for taking the time to highlight this too!

Just to be sure, are you on pay monthly or pay as you go at the moment?
Also am I correct in thinking that the page is loading in your case, but the add-on itself won't kick in?

Peter

Re: Why is the link to buy a data roaming pack broken?

cuelight — Sat, 01 Feb 2025 12:07:44 GMT

Hi Peter,

I’m on pay monthly. The page loads but says that I have no data roaming allowance and to purchase more but then when I go to my data I can see there’s 20GB which I purchased towards the end of last month as an add on which is “waiting”. There is no options at all to purchase a roaming pass either the 24 hour or 7 day option.

Re: Why is the link to buy a data roaming pack broken?

Peter_W — Sat, 01 Feb 2025 12:17:02 GMT

Thanks @cuelight, is it not giving you the option to re-purchase the 7 day roaming pass, or did you manage to get this sorted?

This gives you the ability to use your allowances when abroad, and as far as I'm aware once you've exhausted your allowances, any additional passes should kick in.

When is it your data usually refreshes too?
Peter

Re: Why is the link to buy a data roaming pack broken?

cuelight — Sat, 01 Feb 2025 20:13:49 GMT

Hi Peter,

It’s not given me the option to repurchase the 7 day roaming pass. My data allowance refreshes on the 18th. The link now doesn’t work at all and says that “this page cannot be reached by the server”.

I have sorted this by going to a different company instead to purchase an eSIM.

Re: Why is the link to buy a data roaming pack broken?

Linzi_H — Sun, 02 Feb 2025 10:15:16 GMT

Thanks for the update @cuelight. I'm pleased to hear you've managed to find a temporary solution whilst you're on your travels.

Please contact the team directly once you're back so they can review this further.

Linzi

Re: Why is the link to buy a data roaming pack broken?

Diane98 — Tue, 06 May 2025 00:34:11 GMT

having exactly the same issues - meanwhile am paying international rates while I try to get this resolved and there is no one in the office because of the time difference - this is absurd

Re: Why is the link to buy a data roaming pack broken?

Leanne_T — Tue, 06 May 2025 07:25:58 GMT

Morning @Diane98

Thanks for coming to the community.

Can you make and receive calls? Did you receive a welcome text to purchase a data add-on?

Thanks 🙂

Leanne.