topic Re: Roaming disconnect in Roaming

Roaming disconnect

mollcons — Sat, 01 Feb 2025 03:39:22 GMT

On my account I have two phones (mine and my wife’s). Currently, we are both in New Zealand on vacation. Each morning, I go to use the internet on my phone and a message is displayed saying “Android System No Internet. You may be out of data from 2degrees. tap for options” My wife’s phone does not have this issue, despite the fact that I pay for both phones. when I then log in to my EE account, it tells me that my wife’s phone has used 52% of the roaming data and mine has used 1%, but there is no internet.

WHY is this happening ?

Re: Roaming disconnect

Schockwave — Sat, 01 Feb 2025 09:39:37 GMT

@mollcons , did you activate roaming on both phones and did both of them receive the welcome message?

Re: Roaming disconnect

XRaySpeX — Sat, 01 Feb 2025 09:59:32 GMT

What's '2degrees' got to do with it? Don't you get your data from EE?

Are you using a local SIM & mixing it up with EE?

Re: Roaming disconnect

mollcons — Sat, 01 Feb 2025 10:35:51 GMT

2degrees is the NZ mobile operator - EE do NOT operate in New Zealand.

Re: Roaming disconnect

mollcons — Sat, 01 Feb 2025 10:37:14 GMT

I activated mobile roaming on MY phone. My wife’s does NOT need to activate because she doesn’t need to roam.

Re: Roaming disconnect

bristolian — Sat, 01 Feb 2025 11:06:59 GMT

Does the same issue happen when you manually select one of the other Kiwi operators?

Re: Roaming disconnect

XRaySpeX — Sat, 01 Feb 2025 20:44:07 GMT

I know, but a NZ network does not provide you with data, as you said in OP, only a mobile connection.