topic Re: Reached Spend Cap message - Unable to make roaming calls in Roaming

Reached Spend Cap message - Unable to make roaming calls

Jonhad33 — Fri, 20 Dec 2024 17:44:40 GMT

Any ideas ? Have never had roaming problems and do not have a spend cap (checked EE App) but cannot make any calls in USA now. Had no problems 4 months ago when here and customer services do not seem to have a clue!

Re: Reached Spend Cap message - Unable to make roaming calls

XRaySpeX — Fri, 20 Dec 2024 17:56:07 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Reached Spend Cap message - Unable to make roaming calls

mnsb — Thu, 30 Jan 2025 17:40:48 GMT

Just got back from the US. Exactly the same problem. Also, like you, customer services didn't have a clue.

Re: Reached Spend Cap message - Unable to make roaming calls

Rach_H — Fri, 31 Jan 2025 09:13:38 GMT

Hi @mnsb

Welcome to the Community!

Are you able to make callsabroad now you are back, or is this not something you've had a chance to try?

Rach