topic Re: SIM card is not working in Roaming

SIM card is not working

Nijole — Tue, 28 Jan 2025 19:33:15 GMT

I'm abroad. Everything was fine. But now my phone's SIM card is not working. I can't make calls. How do I reconnect?

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Re: SIM card is not working

bristolian — Tue, 28 Jan 2025 19:15:33 GMT

Does your phone show a connection to a local network? Can you send & receive texts?

Try toggling flight mode or manually selecting an alternative local network if symptoms persist.

Re: SIM card is not working

Nijole — Tue, 28 Jan 2025 19:21:47 GMT

Thank you ,for replay.I can't do anything, I don't receive messages. And I can't send them.

Re: SIM card is not working

bristolian — Tue, 28 Jan 2025 19:59:44 GMT

You've not answered whether your phone snows a mobile network connection - this is needed in order to make or receive calls, send or receive texts or use mobile data.

What was the result of toggling flight mode and using manual network selection?

Re: SIM card is not working

Northerner — Tue, 28 Jan 2025 21:37:47 GMT

Hi @Nijole

Are you on EE PAYG or pay monthly contract.
When were you last in the UK.
Can you connect manually to the network under network settings.
Are you in the EU or outside the EU.

Thanks

Re: SIM card is not working

Nijole — Wed, 29 Jan 2025 04:28:18 GMT

Sent from Yahoo Mail for iPhone

Re: SIM card is not working

Leanne_T — Wed, 29 Jan 2025 08:24:48 GMT

Hi @Nijole

Thanks for coming to the community.

Could you let us know if the SIM is pay as you go or pay monthly?

Do you have any networks showing available in your device settings?

Speak to you soon 🙂

Leanne.