topic Re: ROAMING ADD ON FREE in Roaming

ROAMING ADD ON FREE

Bellamakdessi — Fri, 24 Jan 2025 01:37:34 GMT

I've had SIm only for... Over 10 years. And have amassed quite a lovely bunch of add-ons (extra data etc). However.... My account now says I'm in a 24 month contract? That started in June 2024... When I was in the South African bush ...?! Dunno if this is just a weird system error that it says that. I'm still paying what I always have.

Off to Australia and my account "6 active add one" says:

Full roaming

Free

.... Does anyone else have this?! Seems too good to be true?!

Re: ROAMING ADD ON FREE

Chris_B — Fri, 24 Jan 2025 08:18:25 GMT

@Bellamakdessi the ability to roam is not chargeable so its a free add on.
Actually using the device when abroad is.

Re: ROAMING ADD ON FREE

Linzi_H — Fri, 24 Jan 2025 08:24:32 GMT

Hi @Bellamakdessi

Welcome to the Community!

Just to add to @Chris_B's correct advice above, always check roaming costs before travelling.

If you haven't entered into a new 24-month agreement with us back in June 2024, or taken a new SIM Only deal, then please reach out to our team so they can investigate this for you. Your contract dates should always show accurately online, so definitely get that checked out.

Linzi