Can’t access my EE account to add roaming package

wfo123 — Thu, 23 Jan 2025 23:06:40 GMT

Frustrating as landed in the US and the link http://add-on.ee.co.uk does not work, the app does is currently not available for improvements … all the while I have no mobile data

Re: Can’t access my EE account to add roaming package

bristolian — Fri, 24 Jan 2025 07:49:53 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

topic Can’t access my EE account to add roaming package in Roaming

Can’t access my EE account to add roaming package

Re: Can’t access my EE account to add roaming package