topic Re: No welcome message in Roaming

No welcome message

7Sanghera — Mon, 20 Jan 2025 19:10:25 GMT

I landed in India 12 hours ago and still haven’t received my welcome message to buy my 7 day roaming pass that I was told I would when I texted 150 before I flew out.

Re: No welcome message

XRaySpeX — Mon, 20 Jan 2025 19:15:08 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: No welcome message

7Sanghera — Mon, 20 Jan 2025 19:21:29 GMT

Yes I did activate my roaming by texting 150 I also confirmed this on a call I made and I still haven’t received my welcome message to purchase the data pass. I hope I’m not getting charged for your error on this matter!

Re: No welcome message

XRaySpeX — Mon, 20 Jan 2025 19:22:45 GMT

I made no error! I'm just a user like you.

Re: No welcome message

7Sanghera — Mon, 20 Jan 2025 19:24:55 GMT

Am I not messaging ee ?

how do I resolve this ??

Re: No welcome message

XRaySpeX — Mon, 20 Jan 2025 19:51:03 GMT

No, you are on a user discussion forum populated mainly with peer users trying to help others.

I told you in my final para.

Re: No welcome message

Chris_B — Mon, 20 Jan 2025 20:05:01 GMT

@7Sanghera have you restarted the device since you got there? Have you taken the device off Airplane Mode?

Re: No welcome message

bristolian — Mon, 20 Jan 2025 20:46:48 GMT

@7Sanghera wrote:

Yes I did activate my roaming by texting 150

Can you post a screenshot of this confirmation? Many people confuse a billing add-on with the free roaming facility, resulting in no coverage abroad - the symptoms you've described so far, are consistent with this.